Why do organizations with all the right resilience practices still fail during crises? The answer lies in understanding the difference between controls and guardrails. Controls create friction during normal operations, while guardrails activate only when approaching real danger. This distinction could transform how your organization responds to uncertainty.

Discover why traditional root cause analysis and 5 Whys frameworks fall short in complex systems. Learn practical alternatives and the 'Trojan Horse' approach to implement meaningful change in your organization's incident investigation process.