Why do organizations with all the right resilience practices still fail during crises? The answer lies in understanding the difference between controls and guardrails. Controls create friction during normal operations, while guardrails activate only when approaching real danger. This distinction could transform how your organization responds to uncertainty.

Many engineering teams watch MTTR dashboards that tell misleading stories about their incident response. Here's the mathematical proof of why MTTR fails and practical alternatives your team can implement immediately - from percentiles to SLOs to impact-focused metrics.